Boost conversion, increase trust, lower refunds.

It's 2022, customers shouldn't have to wait weeks for their money. Using trust, we empower merchants to elevate the customer experience from the product page to refund request.

'No risk' commitment

We empower customers to shop with confidence because they know if the product they buy isn't what they want, you'll have their back.

Trust Score

Upon purchased, we perform analysis on the customer using first party data to give you insights into past refund behaviour and trustworthiness.

Instant Returns

If the customer is trusted and needs to return the product, refund them instantly without having to receive the product back, with no risk.

61%
of customers on average check your refund policy before checking out.

Disputify is a trust platform that empowers merchants to offer instant refunds and avoid return abuse. Shoppers often wait 5-30+ days (seriously!) to receive a refund after they’ve initiated a return. With Disputify, merchants can reduce that time to instant, and transfer return funds to customers even before they’ve shipped the product back.
The result? An instant increase in conversion, a new level of customer trust and a completely re-defined post purchase experience.

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Disputify empowers retailers to offer 97* of customer an instant refund

Instant Returns Policy

by processing refunds on the spot, before receiving the product back, with no risk.

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Supercharge your conversion rate
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Instant trust, lifelong loyalty
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Remove product uncertainty
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Customer insights.

Don't paint all customers with the same brush, go beyond isolated data points and truely understand your customers trustworthiness.

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A global network, millions of data points strong
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Target and reward your most profitable customer
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Reduce your return rates
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Eliminate return abuse.

30%^ of shoppers admit to falsely claiming that their order never showed up to obtain a refund. Turn our customer insights into tactical, automated responses that improve the customer experience whilst decrease the risk of return abuse.

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Add or remove friction, based on your policy.
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Know which refunds to honour
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'We have your back' guarantee
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INTEGRATIONS

Bring your existing tech stack

We seamlessly integrate with major platforms like Shopify and work in conjunction with hundreds of leading platforms, partners and apps.
Sign Up - it's free

Frequently asked questions

Have some questions? These might help!
Does Disputify work with my existing current tools?

Yes. We work in conjunction with all your exisiting tools. Whether it be an ecommerce platform like Shopify, a refund platform like Returnly or a BNPL service like Afterpay we work with your existing stack.

How does Disputify integrate?

We integrate via your ecommerce platform. This process takes less than 2 minutes and once complete, the most important information is displayed natively in your platform of choice.

Do I have to modify my existing refund policy?

No. Instant refunds should only be given to customers who are returning an item within the conditions of your existing return period. 

How does Disputify increase my conversion but also decrease my refund rate?

Every order you receive is cross referenced against a database of millions of customers. Before you fulfil the product, we proactively automate actions to help lower the chance of a refund. 

Are there any setup fees?

No. There are no hidden costs.

I have a question, how can I get in touch?

Send us an email. We are here to help! support@disputify.com