Convert customers and keep them for life

Elevate the customer experience from the product page to refund request.
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92%
of customers repurchase following a positive returns experience

Disputify is a trust platform that empowers merchants to offer instant refunds and avoid return abuse. Shoppers often wait weeks to receive a refund after they’ve initiated a return. With Disputify, merchants can return funds to customers even before they’ve shipped the product back.

The result? An instant increase in conversion, a new level of customer trust and a completely re-defined post purchase experience.

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Instant Refunds

Process refunds on the spot with no risk for 97% of customers.

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Supercharge your conversion rate
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Instant trust, lifelong loyalty
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Remove product uncertainty
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Customer insights

Don't paint all customers with the same brush, go beyond isolated data points and truly understand your customers trustworthiness.

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A global network, millions of data points strong
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Target and reward your most profitable customer
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Reduce your return rates
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Abuse protection

30% of shoppers admit to falsely claiming that their order never showed up to obtain a refund. Turn our customer insights into tactical, automated responses that improve the customer experience whilst decrease the risk of return abuse.

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Add or remove friction, based on your policy.
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Know which refunds to honour
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'We have your back' guarantee
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INTEGRATIONS

Bring your tech stack

Connect to your platform, application, and return center of choice.
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Frequently asked questions

Have some questions? These might help!
Does Disputify work with my existing current tools?     

Yes. We work in conjunction with all your existing tools. Whether it be an ecommerce platform like Shopify, a refund platform like Returnly or a BNPL service like Afterpay we work with your existing stack.

How does Disputify integrate?     

We integrate via your ecommerce platform. This process takes less than 2 minutes and once complete, the most important information is displayed natively in your platform of choice.

Do I have to modify my existing refund policy?     

No. Instant refunds should only be given to customers who are returning an item within the conditions of your existing return period. 

How does Disputify increase my conversion but also decrease my refund rate?     

Every order you receive is cross referenced against a database of millions of customers. Before you fulfil the product, we proactively automate actions to help lower the chance of a refund. 

Are there any setup fees?     

No. There are no hidden costs.

I have a question, how can I get in touch?     ↓

Send us an email. We are here to help! support@disputify.com