Disputify empowers merchants to offer instant refunds, prevent abuse and make smarter refund decisions.
214 W 29th St, New York, United States
260 Queen St, Brisbane, Australia
We empower customers to shop with confidence because they know if the product they buy isn't what they want, you'll have their back.
Upon purchased, we perform analysis on the customer using first party data to give you insights into past refund behaviour and trustworthiness.
If the customer is trusted and needs to return the product, refund them instantly without having to receive the product back, with no risk.
Disputify is a trust platform that empowers merchants to offer instant refunds and avoid return abuse. Shoppers often wait 5-30+ days (seriously!) to receive a refund after they’ve initiated a return. With Disputify, merchants can reduce that time to instant, and transfer return funds to customers even before they’ve shipped the product back.
The result? An instant increase in conversion, a new level of customer trust and a completely re-defined post purchase experience.
Disputify empowers retailers to offer 97* of customer an instant refund
by processing refunds on the spot, before receiving the product back, with no risk.
Don't paint all customers with the same brush, go beyond isolated data points and truely understand your customers trustworthiness.
30%^ of shoppers admit to falsely claiming that their order never showed up to obtain a refund. Turn our customer insights into tactical, automated responses that improve the customer experience whilst decrease the risk of return abuse.
Yes. We work in conjunction with all your exisiting tools. Whether it be an ecommerce platform like Shopify, a refund platform like Returnly or a BNPL service like Afterpay we work with your existing stack.
We integrate via your ecommerce platform. This process takes less than 2 minutes and once complete, the most important information is displayed natively in your platform of choice.
No. Instant refunds should only be given to customers who are returning an item within the conditions of your existing return period.
Every order you receive is cross referenced against a database of millions of customers. Before you fulfil the product, we proactively automate actions to help lower the chance of a refund.
No. There are no hidden costs.
Send us an email. We are here to help! firstname.lastname@example.org