
Disputify empowers merchants to offer instant refunds, prevent abuse and make smarter refund decisions.
hello@disputify.com

214 W 29th St, New York, United States

260 Queen St, Brisbane, Australia
We empower customers to shop with confidence because they know if the product they buy isn't what they want, you'll have their back.
Upon purchased, we perform analysis on the customer using first party data to give you insights into past refund behaviour and trustworthiness.
If the customer is trusted and needs to return the product, refund them instantly without having to receive the product back, with no risk.
Disputify is a trust platform that empowers merchants to offer instant refunds and avoid return abuse. Shoppers often wait 5-30+ days (seriously!) to receive a refund after they’ve initiated a return. With Disputify, merchants can reduce that time to instant, and transfer return funds to customers even before they’ve shipped the product back.
The result? An instant increase in conversion, a new level of customer trust and a completely re-defined post purchase experience.
Disputify empowers retailers to offer 97* of customer an instant refund
by processing refunds on the spot, before receiving the product back, with no risk.
If a customer isn't satisfied with their product, press the refund button instantly and eliminate the pain of a 15+ return period.
By providing an industry-leading customer experience, customers are more likely to repurchase and love your brand for life.
Shoppers need to be convinced before they hit the “buy” button that the return and refund timeline will be fast and easy.
Don't paint all customers with the same brush, go beyond isolated data points and truely understand your customers trustworthiness.
Disputify uses over 15,000,000 customer data points from more than 400 leading brands to deliver insights like a customer's refund history, fraud risk and refund likelihood.
Intelligently segment your customers and only target those of whom are most profitable with promotions and incentives to drive loyalty and repeat purchase rates.
Based on a customers historical record, predict the likely of a transaction turning into a refund before fulfilment. Use these insights to then automate responses that decrease the likelihood of the costly return.
30%^ of shoppers admit to falsely claiming that their order never showed up to obtain a refund. Turn our customer insights into tactical, automated responses that improve the customer experience whilst decrease the risk of return abuse.
Integrate Disputify with your existing stack to automate your response to untrustworthy customers through actions like mandated package tracking and signature on delivery.
Based on a customer's trust record, categorise which refunds you question and which you approve cash back via instant refunds.
If we approve an instant refund and the customer never returns the product or something goes wrong - it’s on us.
Yes. We work in conjunction with all your exisiting tools. Whether it be an ecommerce platform like Shopify, a refund platform like Returnly or a BNPL service like Afterpay we work with your existing stack.
We integrate via your ecommerce platform. This process takes less than 2 minutes and once complete, the most important information is displayed natively in your platform of choice.
No. Instant refunds should only be given to customers who are returning an item within the conditions of your existing return period.
Every order you receive is cross referenced against a database of millions of customers. Before you fulfil the product, we proactively automate actions to help lower the chance of a refund.
No. There are no hidden costs.
Send us an email. We are here to help! support@disputify.com